If you’re launching a small business, you are probably considering VoIP tools that can help you communicate with your customers. One tool that has made its name in the customer service industry is Google Voice. It’s a popular tool for its cost-effectiveness among startups and small business owners.
Unfortunately, Google Voice comes with some limitations as a business grows. For instance, some limitations include: working with other Google apps only, limited collaboration, no toll-free number, limited availability, no direct call recordings, and no customer support from Google. Ideally, you want a tool that grows with your business. That’s where Google Voice alternatives come in.
Here is an outline of the best Google Voice Alternatives on free and paid versions.
What is Google voice?
Google Voice is a voice-over-internet-protocol (VoIP) phone system that allows Google Account customers in the U.S. and Google Workspace customers to make domestic and international calls from their mobile devices and web browsers. It is used for call forwarding, voice and text messaging, voicemail services, and U.S. and international calls.
Features of Google Voice
Here are the features of google voice VOIP:
- Google Voice gives you a phone number for calls, voicemails, and texts.
- You can use the Google Voice phone number to make domestic and international calls from a mobile device and a web browser.
- Allows you to read voicemail transcripts in your inbox and search them like emails.
- Make international calls at low rates.
- Personalize voicemail greetings.
- Block unwanted callers.
- Get protection from spam calls and messages.
- Screen calls before you answer.
The 8 best Google Voice alternatives
Here is a highlight of the best Google Voice alternatives popular among startups and small business owners:
OpenPhone is a VoIP phone service focused on individuals, small businesses, and startups. With this Google Voice alternative, you can make unlimited calls worldwide and manage SMS messages. OpenPhone is available for web browsers, desktops, Android, and iOS.
It has awesome features, including the United States and international calling, voicemail transcription, crystal-clear audio quality, auto-attendant (IVR), multiple phone numbers tied to one account, and dedicated customer support. You will also get a shared business phone number that multiple team members can access and collaborate on.
When it comes to pricing, OpenPhone offers competitive pricing and the best rates in the game. You can choose from three plans: A standard plan starting at $10 per user per month, a premium plan starting at $20 per user per month, or an enterprise plan with custom-fit pricing.
Pros of OpenPhone VOIP
- Auto attendant with greeting and phone menu.
- Automatic call recording.
- Customizable ring durations.
- Customizable voicemail messages with simple text-to-speech voices.
- Ability to send notifications to email.
- Automatic responses when you miss a call.
- Group messaging support.
- An incredible app UI.
Cons of OpenPhone VOIP
- No VoIP landline phone support.
- No caller I.D. or spam call identification.
- Customer support is slow to respond.
- The slowest number porting.
- There is no account info for you to see on your end.
Nextiva is a VoIP phone service you can use as a Google Voice alternative. This cloud-based VoIP phone service helps you manage all conversations and engage with teams and customers through a full range of integrated voice, messaging, and video tools.
Powerful built-in tools and advanced features help ensure you have everything you need to communicate with clients and teams. These features include mobile and desktop apps, exceptional customer support, call pop, popular integrations, telephone number variety, custom reports, and dashboards.
Regarding pricing, Nextiva has four plans to choose from. These include Essential starting from $18.95 per month per user, Professional starting from $35.95 per user per month, Enterprise starting from $45.95 per user per month, and Ultimate starting from $75.95 per user per month.
Pros of Nextiva VOIP
- Unlimited voice and video calling.
- Secure and reliable.
- 24/7 email, chat, and phone support.
- Strong team collaboration tools.
- Excellent call management features.
Cons of Nextiva VOIP
- Short free trial.
- Top-tier plans are pricey.
- Video conferencing and mobile SMS are not included in the cheapest plan.
- Popular CRM integrations are only offered on higher-tier plans.
Telzio is a cloud-based VoIP phone system that provides its users with a local phone number that enables them to make calls and collaborate through any device. It streamlines the process of routing incoming calls with features like callback requests, call queues, phone menus, and call forwarding groups. It provides simple tools customer support and sales teams need to manage calls and collaborate.
The company behind this Google Voice option has no traditional pricing plans. It has set its monthly pricing based on the number of calls and SMS you want per month. For instance, the $50 per month pricing option gives subscribers 1,000 minutes per month (no rollover).
Pros of Telzio VOIP
- Benefits are clearly outlined in the various service packages.
- All services include unlimited extensions.
- The company handles extensive setup processes such as phone registration and configuration.
- Plans such as the Startup plan start as low as $1 per month.
- All plans include full email, chat, and phone support.
- Higher tier plans offer lower rates for outbound and inbound calls.
- 99% uptime.
Cons of Telzio VOIP
- It’s not suitable for businesses seeking a fully loaded unified communications system.
- Live support is not available around the clock.
Another Google Voice alternative you need to consider is Ooma. It supports calls in the United States, Mexico, and Canada, though it offers only local U.S. phone numbers. All of its plans are available as a desk phone service and as a mobile app.
Some of the basic features available for free for all users include caller I.D., call hold, voicemail, and call return. Additional features offered to users when they subscribe to any of its plans include custom ring patterns, hands-free phone calls using Amazon Alexa, advanced 911 service, low-cost international calls, voicemail monitoring, call forwarding, and Do Not Disturb.
Regarding pricing, you will only need to pay for the equipment, services, and capacity you use, with the basic plan costing $19.95 per month per line.
Pros of Ooma VOIP
- Easy to use.
- No contract is required.
- 24/7 customer support.
- Supports analog phones.
- Competitive monthly pricing.
Cons of Ooma VOIP
- Cannot track call duration.
- $29.95 activation fee.
- Extremely limited integrations.
- Limited messaging options.
Read More: Ooma VS Vonage: Which is Better for You?
Ringblaze is an affordable Google Voice alternative optimized for support and sales teams. The tool can help you collaborate with teams to solve open issues effectively. You can create one or multiple numbers for personal needs or your business team.
Other awesome features of this Google Voice option include receiving and making calls globally, forwarding calls, recording calls, team collaboration, business texting, a hunt group, a call widget, access to customer history, desktop and mobile access, and auto attendant.
Regarding pricing, Ringblaze offers only one plan, which starts from $19 per user per month ($15 when billed monthly). It comes with unlimited calling to U.S. and Canada.
Pros of ringblaze VOIP
- It can be used from any device – mobiles, desk phones, and computers.
- It has a huge integration and supported apps list.
- Developers can build custom features and apps using open APIs, widgets, and SDKs.
- It has a huge integration and supported apps list.
- The video and audio quality are great.
- The support of Ringblaze is good.
- Simple to use User Interface.
Cons of ringblaze VOIP
- The basic plan only allows 20 users.
JustCall is a VoIP business phone solution ideal for startups and small businesses. The feature-rich plans make it one of the best alternatives to Google Voice. It can be used over any device. With multiple integrations supported, it is an incredible unified communications platform for businesses looking to tie up sales teams and customer contact channels.
Top Features of JustCall include call tracking and recording, SMS and MMS inbox, call notes and ratings, multi-level IVR, Call whispering and barging, call queues, 100+ integrations, and call forwarding.
JustCall pricing Plans include a Standard plan costing $24 per user per month, a Premium plan costing $48 per user per month, and a Custom plan with custom prices. All plans are billed annually.
Pros of JustCall VOIP
- Easy to implement and configure.
- Great call quality.
- Supports a good number of third-party integrations.
- Easy to manage inbound calls thanks to features such as call queues and IVR.
- Works on both desktop browsers and mobile devices.
Cons of JustCall VOIP
- U.I. is not attractive.
- It is still new in APACK regions.
See More: Google Voice vs. Vonage
Vonage is another Google Voice option that allows users to connect and communicate on mobile and desktop through cloud-hosted SMS, chat, video, and voice. This unified cloud-based communications provider offers a contact center solution and other business communication services.
Vonage offers a huge list of in-built features like virtual assistants, business inboxes, call queues, virtual voicemail, call waiting, call tagging, call conferencing and call recording. Along with these in-built features, Vonage integrates with many third-party applications like Bullhorn, Microsoft Teams, and Salesforce.
Vonage has three plans: a mobile plan costing $19.99 per month per line, a premium plan costing $29.99 per line, and an advanced plan costing $39.99 per line.
Pros of Vonage VOIP
- High-quality voice and videos.
- It has a separate app for mobile phones.
- Open APIs make it easy to develop applications and other features fast.
- It has great in-built team collaboration features.
Cons of Vonage VOIP
- Customer service can be better.
- The features are split into different products.
Read More: MagicJack VS Vonage
If you are looking for a Google Voice alternative that offers local phone numbers and toll-free numbers, Freshcaller might be a good choice for your business. Freshcaller provides local phone numbers to users from more than 90 countries. Users of this service enjoy a wide range of call forwarding and routing features.
Freshcaller is one of the Google Voice alternative free options because it offers a free plan. Some of the premium plans offered include the Sprout plan costing 1.3 cents per minute, Blossom plan costing $19 per user per month, Garden plan costing $39 per user per month, Estate plan costing $59 per user per month, and Forest plan costing $99 per user per month.
Pros of Freshcaller VOIP
- Great feature set for a low-cost call center solution.
- Easy to configure and works with little effort.
- Call transcription support.
- Support is fantastic.
Cons of Freshcaller VOIP
- It doesn’t support text messaging or unlimited calling.
- Several hidden fees.
- It lacks external syncing, so you need to use CSV to import contacts.
- Limited support for desktop phone equipment.