Ooma VS Vonage: Which is Better for You?

If you want to ditch traditional landlines in favor of VoIP services, you might be surprised by the number of VoIP services, each with its pricing and features. The two common providers of VoIP services you will encounter during your search are Ooma and Vonage. Both cloud-based utilities can help you increase efficiency, improve remote collaboration and cut costs. But which one is better for you? 

Ooma is cost-friendly for basic plans and uses Ooma PureVoice technology on its HD voice, with toll-free phone customer service. On the other hand, Vonage offers superior and advanced features and ensures 99.9% uptime, with video conferencing of up to 100 participants.

What Is a VoIP Phone?

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Voice over Internet Protocol, commonly abbreviated as VoIP, is a technology that delivers phone services over the internet. A VoIP Phone is, therefore, a kind of telephone that converts voice into a digital signal, allowing people to make a call directly via the internet. Instead of your phone calls getting transmitted through cellular voice or traditional copper telephone lines, your calls are delivered over your phone’s internet connection.

What Is a VoIP Phone? Ooma vs Vonage VoIP

VoIP Phones, just like regular phones, have a variety of features, including caller ID, voicemail, and call waiting, among others. In addition to these normal features, VoIP Phones for home use come with additional features, such as a mobile app that allows you to access the VoIP service on the go through your smartphone. 

Ooma VS Vonage: Differences

Here is a guide on the differences between Vonage and Ooma Office, which are good google voice alternatives. Included are the pros and cons of each to help you make a purchase decision. The differences include the features, plans and cost, service quality, integration, customer service, etc.

Ooma VS Vonage: Differences, which is better?
Features/VoIPOomaVonage 
Price $19.95 to $24.95/month.$19.99 to $39.99/month.
Features More than 35 features. More than 50 features. 
Unlimited Domestic CallsYes.Yes.
Team MessagingYes Yes 
Video ConferencingEnterprise plan up to 25 participants. Premium Plan up to 100 participants. 
IntegrationsCRM integrations are only available on the Enterprise plan. Integrations with ServiceNow, Office 365,  Microsoft Dynamics, Salesforce, and Google Workspace.More than 20 third-party integrations on entry-level plans. Integrates with Google Workspace, Microsoft  Dynamics, Salesforce, Office 365, Slack, Zendesk, HubSpot, Zoho, Zapier, Oracle, ConnectWise, Bullhorn, SugarCRM, and Clio.
Uptime Service Level Agreement
Not provided 

Up to 99.999%
Customer Support24/7 phone support and Live Chat Limited phone support 
Mobile and desktop appsYes Yes 
International CallingCalls to the United States, Mexico, and Canada. Puerto Rico is included in the monthly cost.Calls to the United States. Canada is included in the monthly cost.

Features

Vonage ranks number one when it comes to superior and advanced features. Vonage’s more than 50 features include voicemail, and voicemail to email, business SMS, call routing, a second line, cell phone integration, desktop, and mobile apps, call forwarding, business inbox, caller ID, selective call block, and more. All plans also come with a Vonage Extensions App that allows users to access your service on the go. If you are willing to pay more, you will get access to more advanced features such as CRM integration.

Ooma has many excellent features but is not as extensive as those Vonage offers. Some of the basic features available for free for all users include caller ID, voicemail, call hold, and call return. Users who want to receive voicemails and calls on the go can utilize Ooma’s free calling app. Basic plans offer additional features like Ooma’s advanced 911 service and hands-free phone calls using Amazon Alexa. You can also upgrade to the Ooma Premier Plan, which provides access to a huge gallery of advanced calling features such as low-cost international calls, custom ring patterns, call forwarding, voicemail monitoring, Do Not Disturb, and more. 

Plans and cost 

With Ooma Office, you only need to pay for the equipment, capacity, and services you use. The VoIP service features three plans, each with different prices, including Ooma Office Essentials Plan costing $19.95 per line, the Ooma Office Pro plan costing $24.95 per line, and the Ooma Office Pro Plus plan costing $29.95 per line per month. 

Vonage also has three plans: Mobile costing $19.99 per month per line, premium costing $24.99 per line, and Advanced plan costing $34.99 per month per line. You can explore the features of these Vonage plans for free, thanks to the provider’s 14-day free trial.

Service and Quality

Customer service and voice quality are other key factors to consider when choosing a VoIP provider. There is a serious debate on the internet on which provider actually offers the best quality. The bottom line, however, is that the call quality of both Ooma and Vonage is good enough for most customers. 

While both offer HD voice, Ooma still comes out on top thanks to its proprietary algorithms, referred to as Ooma PureVoice technology. This added feature offers not only HD voice but also wire-speed QoS, adaptive redundancy, and advanced voice compression.

One good thing about Vonage is that it offers 99.999% guaranteed uptime SLA, which its competitor does not offer.

Customer service/support

Ooma offers its customers support through a toll-free phone which works around the clock and a live chat feature through the Ooma Office Manager Portal. The provider also has an active Ooma community forum and an informative knowledge base. 

On the other hand, Vonage offers phone support available only on weekdays from 8 am to 12 am on Eastern Time and weekends from 9 am to 9 pm. Users can also submit their help tickets through the company’s VBC online portal. The company also has an online community where you can ask questions and easily find solutions. 

Based on the above information, Ooma offers business owners better and more timely support than Vonage. The 24-hour support through phone calls makes Ooma a preferred option since most customers believe that a phone call is the most effective method of getting timely responses. 

Integration

With Vonage, Entry level plan (Mobile plan) offers more than 20 third-party integrations, including Microsoft and Google calendars. If you need CRM integrations with Zoho, Zendesk, and ConnectWise, you will need to upgrade to premium and advanced plans. Some integration, such as Bullhorn, might cost you a little bit more. This VoIP service provider also has a unique add-on feature for business number inboxes. The service support application programming interfaces (APIs).

Ooma, on the other hand, does not offer integrations on its entry-level plans. You will need to upgrade to enterprise plans for CRM integrations with Microsoft Dynamics, ServiceNow, Zendesk, and Salesforce. The service also supports application programming interfaces (APIs) integrations. 

From the above analysis, Vonage might be a better option for small business owners who want to integrate their business phone systems with third-party services. 

Video conferencing 

Ooma and Vonage allow users to have video conferencing, but they have to upgrade to higher-paid plans to unlock the feature. While Ooma offers video conferencing on its Office Pro plan, which supports up to 25 participants. Vonage offers video conferencing on its Premium and advanced plan supporting up to 100 participants.

Ooma can’t compete with Vonage regarding online meetings and video conferencing. So the latter might be a good option for you if your business focuses more on digital communication. Unfortunately, if you’re considering Vonage for digital communication, be prepared to pay for some features, such as call recording. 

Read More: MagicJack VS Vonage.

Pros and cons of Ooma and Vonage

Outlined below are the strengths and weaknesses of the Ooma and Vonage VoIP phone services.

Ooma’s pros and cons 

Here is a summary table of Ooma VoIP;

Pros Cons 

Easy to use.
Limited messaging options.

No contract is required.
Extremely limited integrations.

24/7 customer support.
It cannot track call duration.

Supports analog phones.
$29.95 activation fee.
Competitive monthly pricing.

Read Also: RingCentral VS Vonage: Which is Better for You?

Vonage pros and cons 

Here is a summary table of the pros and cons of Vonage VoIP;

Pros Cons 
Easy setup and user-friendly interface.It contains lots of features at extra cost, which you can find for free on other VoIP provider plans.
Unlimited calling and texts. Not good when it comes to customer service and support.

Exceptional voice quality.
Limited video conferencing features.
Unlimited team messaging.Small meeting capacity for audio and video conferences.
99.999% uptime guarantee.

Ooma vs. Vonage; Which is better for you?

VoIP is a good and worthy investment for your business office and work. However, if you have a constrained budget with a team below 25 people, Ooma is the best option for you. On the other hand, if you looking at quality and features and with a team of more than 25 people, Vonage is the best option.

Read Also: Google Voice vs. Vonage – Comparison and Differences.

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